Refund policy

Refund Policy (Digital Products)

Last Updated: January 28, 2026

This Refund Policy applies to all digital products and online courses sold on www.learngolfterms.com. Please read this policy carefully before making a purchase. Because Learn Golf Terms sells digital products that are delivered immediately via the internet, there is no physical product to return. Refund eligibility varies based on the specific type of digital content purchased.

1. General Refund Policy for Digital Downloads Scope:

This section applies to all instant-download files, including but not limited to eBooks, PDFs, audio files, templates, spreadsheets, presets, and images.

Policy: All Sales Final Due to the immediate nature of these digital products, we do not offer refunds, returns, or exchanges for "change of mind" or "buyer's remorse" once the purchase is complete. When you purchase a downloadable file, you are buying a license to use the content, and this access cannot be revoked once the file has been sent.

Exceptions for Defective Files If the file you receive is damaged, corrupted, or clearly incorrect (for example, the wrong file was delivered), you are eligible for a replacement.

How to Report: Email support@learngolfterms.com within 14 days of purchase.
Resolution: We will send you a working copy of the correct file. If we are unable to fix the issue, a full refund will be issued.

2. Refund Policy for Certification Exams:

This section applies to all certification exams, assessments, and verification-based credentials offered by Learn Golf Terms.

Policy: All Sales Final
All certification exam purchases are final and non-refundable. Purchasing a certification exam grants access to the assessment and related materials. Certification is earned only upon meeting the required passing criteria and is not guaranteed by purchase alone.

No refunds will be issued for:

Failed exam attempts
Dissatisfaction with exam difficulty or outcome
Multiple or unlimited exam attempts
Incomplete or abandoned exams
Delays related to certificate issuance or verification

Once access to a certification exam has been granted, the purchase cannot be canceled, reversed, or refunded.

3. Refund Policy for Online Course or Fluency Program Scope:

This section applies only to structured online courses or fluency programs hosted on our learning platform.

Policy: 14-Day Refund Period We offer a 14-day refund window for our online courses and fluency programs so you can review the quality of the content. Refund requests must be submitted within 14 calendar days of the purchase date and before 20% or more of the course has been completed.

Conditions and Exclusions (Voiding the Refund) To prevent abuse of this policy, your right to a refund is immediately voided if ANY ONE of the following conditions is met, regardless of the time elapsed:

Consumption Threshold: You have completed or viewed 20% or more of the total course content (based on system logs).
Download Activity: You have downloaded any offline resources, PDFs, or templates provided within the course curriculum.
Certificate Access: You have attempted to access, generate, or download a Certificate of Completion.

If our system logs show that any of the events above have occurred, you are no longer eligible for a refund. If you have not met any of these exclusion criteria and wish to request a refund, please email refund@learngolfterms.com. Your request must include proof of course or program progress or coursework. If coursework (relevant to the modules viewed) is not submitted at the time of the refund request and no later than the 14th calendar day from the purchase date, the refund will not be approved.

Refund validity is based on the timestamp of your email, not our response time. As long as your email is sent within the 14-day window, your request will be honored even if we reply after the window has closed.

4. Store Credit as an Alternative

In certain situations, we may offer Store Credit instead of a monetary refund to resolve a customer service issue or as a goodwill gesture.

Usage: Store credit is issued directly to your Learn Golf Terms account and can be applied toward future purchases of eligible digital products.
Validity: As per our Terms of Service, store credit expires 12 months from the date of issuance unless explicitly stated otherwise.
Non-Transferable: Store credit cannot be exchanged for cash or transferred to another user.

5. Refund Processing Timeline

If your refund request is approved, it will be processed immediately by our support team via one of the following methods:

Method 1: Monetary Refund

Approved monetary refunds are automatically applied to your original method of payment (Credit Card, PayPal, etc.). Please allow 5 to 10 business days for your bank or credit card company to post the refund to your account.

Method 2: Store Credit

If you have agreed to accept Store Credit, the funds will be available in your account immediately upon processing. You will receive an email confirmation with your credit balance.

6. European Union and UK Customers

For customers located in the European Economic Area (EEA) or the United Kingdom, standard consumer rights regarding digital content apply.

Digital Content Refunds: Refunds may be requested within 14 calendar days of purchase only if the digital content has not been accessed beyond preview materials. Once course, fluency program, or certification exam access is granted, the digital content is considered delivered and refund eligibility no longer applies, except as stated in this policy.
Loss of Withdrawal Right: You acknowledge that by gaining immediate access to the content beyond the 20% threshold or by downloading materials, you lose your right of withdrawal under the EU Consumer Rights Directive.
Preserving Rights: If you wish to retain your right of withdrawal, please do not proceed past the preview and contact us immediately for a cancellation.

7. Contact Information

For questions regarding this policy or to submit a refund request, please contact our support team.

Merchant Details:

Merchant Name: Learn Golf Terms (Owned by Prime Indoor Golf LLC)
Registration Number: L25000094220
VAT Number: EU372089171
Physical Address: 545 Brent Ln, Pensacola, FL 32503, United States

Customer Support:

General Inquiries: info@learngolfterms.com
Refund Requests: refund@learngolfterms.com
Technical Support: support@learngolfterms.com
Phone: +1 (888) 971-0129
Hours: Monday – Friday, 8:00 AM – 5:00 PM (US Central Time)